Interview with Pigro: The Only Way to Overcome Crises Is Through Innovation
Nicola Abbasciano, co-founder and COO, speaks to Blasting News Italia about Pigro: how to improve efficiency through easy access to corporate documentation.
Blasting News interviewed Nicola Abbasciano as part of Blasting Talks, a series of exclusive interviews with national and international business and opinion leaders, aimed at understanding how the coronavirus pandemic has accelerated the digitalization process and how companies are responding to these epochal changes.
Nicola Abbasciano answered a few questions about Pigro's technology and how it can be used to foster innovation.
Can you explain how your service works?
Organizations invest time and money in creating and updating valuable content to support both customers and employees. Unfortunately, digital documentation is often long, written in different formats, scattered across various internal services or local drives, and therefore not easily accessible or searchable.
What Pigro does is automatically import a company's knowledge base from any repository (shared folders, knowledge management systems, CRMs, websites, etc.) and continuously learn from the documentation the company produces. When a customer or employee types a question into the Pigro.ai interface, the system returns the exact portion of text containing the answer they’re looking for.
From a practical point of view, what are the benefits and real-world outcomes for your clients?
When a user looks for information in corporate documentation, there are usually three main scenarios.
Case 1: The user doesn’t know a useful document even exists, so they don’t bother searching.
Case 2: The user knows the content exists but doesn't know where to find it.
Case 3: The user knows where the document is but not the exact location of the relevant information (perhaps the document has no index and spans dozens of pages).
In the first case, valuable knowledge goes unutilized. In cases two and three, access to knowledge is complicated and results in a significant waste of time.
This is where Pigro comes in—by immediately providing the right answer, it saves time, boosts productivity, and improves knowledge sharing. Additionally, thanks to our proprietary technology, setup times are extremely fast and the system doesn’t require man-hours for ongoing maintenance. The company can keep creating and storing content as usual—Pigro takes care of the rest.
What does it mean to innovate during such a delicate and dramatic time as the one we’re currently experiencing? What are the main challenges you face?
Innovation is the only viable path to overcome external shocks like the one we’re facing today—whether it’s innovation in technology, business models, processes, or lifestyle habits.
Therefore, innovating means actively contributing to the solution of complex problems.
The main challenge lies in making people understand the need for change—and that there is no time to procrastinate. This issue is particularly evident in companies: even when awareness is achieved, it’s not always followed by prompt action, and changes tend to be implemented at an extremely slow pace.
