On May 14, 2020, the CMI Conference Service will be held in Milan at Copernico Milano Centrale – Sala Lunigiana, where Pigro will present the key elements to consider for delivering optimal customer support.
At the CMI Conference Service, the discussion will also focus on Customer Retention, with the challenge of defining how Customer Service will evolve over the next decade by considering:
- the balance between human touch and automation;
- multichannel communication without neglecting physical touchpoints;
- personalized interactions;
- the use of conversational technologies;
- closer collaboration between Customer Service, sales, and marketing.
Pigro’s Chatbot Delivers Relevant Responses
The fundamental requirements for efficient Customer Service are speed, relevance of responses, and empathy toward customers.
All information is already stored within the company’s knowledge base, made up of documents, manuals, product sheets, web content, and internal procedures.
Pigro automates the extraction of this information to create ready-to-use chatbots that can handle simple requests and assist operators in solving more complex issues within internal help desks and customer support services.
Thanks to its proprietary Artificial Intelligence, Pigro provides any type of company with a fully customized and automated Knowledge Management system.
A good Knowledge Management system benefits both the company and the customer experience: fast access to information simplifies employees’ tasks, freeing them up for higher-value activities. It also improves and standardizes Customer Service performance, leading to increased customer satisfaction.
