Blog

Boost your Customer Service Helpdesk with KM

How to improve customer responses with knowledge management

Stay Ahead in Innovation thanks to Innovation Managers

Innovation Managers will play a crucial role in assisting small and medium-sized enterprises

Keeping up with industry news leveraging A.I.

Make sure you have the right tools to stay ahead, without the stress.

How to Identify False Information Generated by Neural Networks

can artificial intelligence have hallucinations? The answer is yes.

The EU Regulation on AI: Balancing Innovation and Ethics

On June 14, 2023, the European Parliament approved the Artificial Intelligence Act

How to measure the effectiveness of company procedures

For a company to be organized it is necessary to have shared procedures

How to improve the content findability

Content findability is the number one problem for 41% of managers.

ChatGPT: the future of AI to provide answers to employees?

Chat GPT, an AI capable of writing and generating content

Improving Customer Service support content usability

How to improve Help Desk support content and Customer Service articles' usability