Blog

What is CRM and how to retain customers

Implementing a CRM Strategy can represent a competitive advantage for the company

Focus on KM: how to automate the management of information

What is Knowledge Management: how to manage information and improve productivity

How to improve Customer Service with Knowledge Management

Customer service is the basis of any good customer experience policy

Is there a Knowledge Hoarding problem in your company?

Knowledge Hoarding proves to be a problem for all companies.

Open Innovation: the main obstacles and which tools to use

The benefits of the open innovation model, the main obstacles and its tools

AI Ethics: how to make intelligent systems more responsible

AI proves to be heavily biased depending on the type of information used to create the software.